THINGS YOU NEED TO KNOW AT THE START OF YOUR MEMBERSHIP

What types of membership do we have?

Membership	Payment Method
	Pay Upfront	Fortnightly Direct Debit
Unlimited Courses	Yes 3 or 6 months upfront  New member 14 day Comfort Period: yes	Yes Fortnightly,  Ongoing Minimum duration: Four fortnights. Membership pause available
Three Days Unlimited	Yes 3 or 6 months upfront  New member 14 day Comfort Period: yes	Yes Fortnightly,  Ongoing Minimum duration: Four fortnights. Membership pause available
Two Days Unlimited	Yes 3 or 6 months upfront  New member 14 day Comfort Period: yes	Yes Fortnightly,  Ongoing Minimum duration: Four fortnights. Membership pause available
One Day Unlimited	Yes 3 or 6 months upfront   New member 14day Comfort Period: yes	Yes Fortnightly,  Ongoing Minimum duration: Four fortnights. Membership pause available
Two Course Ongoing*	Yes For ongoing course stream enrolments: 3 or 6 months upfront	Yes  Fortnightly,  Ongoing Minimum duration: Four fortnights. Membership pause available
One Course Ongoing*	Yes For ongoing course stream enrolments: 3 or 6 months upfront	Yes  Fortnightly,  Ongoing Minimum duration: Four fortnights. Membership pause available

 

*Available on all regularly scheduled 1-hour courses.

Your membership access applies only to regularly scheduled in-studio classes and begins on the date you make the first payment of your membership or electronically sign or otherwise accept and agree to this Agreement. 

Unless where expressly included in a given Membership, special events, workshops, Study Groups, Choreography courses and teacher training sessions require additional payments and/or agreements for access. Your membership dues are based on a period of time and are in no way related to or adjusted based on actual usage.

Do we offer any discounts?

Full-Time Student Discounts

Full-time students receive a 10% discount on all Memberships upon presentation of a valid student card (or equivalent) 

Family Discounts

Family discounts are available. Please contact us for more details.

How old do you have to be?

Adult Classes 

Are offered to people 17 years and above. In some circumstances, people aged 15 - 16 may also join the classes with prior approval from management.

Kids & Youth Classes 

Are offered for people aged 16 years and below, in accordance with our current program offerings.

Can you change your mind after buying a membership?

Beginner Course

We're committed to delivering something you'll love. Fully refundable 24 hours prior to start of course - must advise us by email dancing@riorhythmics.com.au or via Facebook Messenger.

Money Back Guarantee - if you decide it's not for you by the end of your second class, just let us know before you leave the studio and we'll refund you in full. Not refundable after the second class.

Continuing Classes (all classes other than the Beginner Course) 

Paid in full upfront

If you pay in full upfront for a non-beginner course, you have a comfort guarantee period when you first become a member (not available for membership renewals).

Comfort Period on upfront payments

If you are a new customer (not a returning customer) and you cancel your prepaid membership within 14 days from the date of purchase, you will receive a refund of the amount paid, less any days used and a cancellation fee of $25. 

Fortnightly Direct Debit Payment

You can cancel your membership, subject to any minimum commitment periods. See the cancellation policy for details on when you wish to finish your membership. 

Minimum commitment periods on direct debits

If the membership product or promotion you purchase provides for a minimum commitment (minimum duration), you will be charged for no less than the stated minimum duration.  You can pause your membership after a minimum of two-fortnights.

Health and Safety

When attending any of our services, you acknowledge, understand and agree that you take full responsibility for your own health and wellbeing at all times throughout. You agree that:

• You are participating in the class(es) and other activities with the Academy voluntarily. You understand that our offered services are not a substitute for medical attention, examination, diagnosis or treatment.
• It is your responsibility to notify the instructor of any serious illness or injury that might impact your physical practice. 

• In the case where you have an injury, sickness or anything else that may be affected by physical activity, you confirm that you will have consulted with a physician to ensure that you can participate in the physical aspects of the services.

• You will assume full responsibility for any risks, injuries, or damages (known and unknown) which you might incur as a result of your choice to participate. If you have any doubts, we strongly urge you to seek expert advice before starting and at any subsequent time.
• Our staff and contractors are not medically trained. They are not qualified to assess if you are in good physical condition and can participate in the class(es) without risking your health, safety or comfort. 
• You agree that neither the Academy, nor any facility where our services may take place, nor the Academy’s employees, officers or contractors are liable for any injuries or damages to person or property, resulting from your participation.

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THINGS YOU NEED TO KNOW DURING YOUR MEMBERSHIP

When do you pay membership fees?

Paying via Direct Debit

You pay memberships fortnightly in advance, by automated direct debit from a bank account or credit card. Your first payment will be calculated on a pro-rata basis from the date you start with us till the date of the next regular direct debit payment.

Payments made via Direct Debit are recurring and can be made from your bank account or Visa or Mastercard. Debits are made fortnightly. This is preset for all members.  A failed Direct Debit may incur a dishonour fee from your banking institution through Ezi Debit.

Paying Upfront 

Payment can be made for memberships upfront in full at the beginning of your enrolment. We accept EFTPOS, Visa, MasterCard, or cash.

Pausing your membership

Memberships can be paused for a minimum of two weeks. You can pause your membership for a maximum of three months within a given calendar year. A $5 set-up fee applies. You can pause your membership after a minimum of four weeks from the start date of the membership. We kindly ask for 72 hours' notice to pause any memberships.

Changing your membership or changing the days you dance within your membership?

Change Membership Type

You can change your membership type. You can upgrade anytime. You can downgrade after any minimum duration / minimum commitment.  See our reception team for support.

Selecting & changing the days you dance within your membership

We want you to adapt the days you dance to suit your availability and to dance the courses you wish, and we know these will flow and evolve during your dancing journey with us.

To maintain an appropriate change process, please note the following guidelines:

• You are expected to have a reasonable level of consistency in your days danced within your membership, as reflective of the ongoing nature of our core course streams and program. 
• You understand you will be enrolled in all courses of your choice within your chosen days under your membership. 
• You are not able to change your days for a period of four weeks or less. 

We reserve the right to refuse unreasonable change requests at our discretion.

Unable to attend one of your classes?

We understand that life can get busy and that unforeseen circumstances arise. If you can’t attend your class for any reason, you must advise us by email: dancing@riorhythmics.com.au or through Facebook Messenger.

We request 24 hours' notice if possible. Our cutoff is 5pm Monday to Friday and 2pm on Sunday. We do understand that sometimes delays happen at work or unavoidable issues come up. You can arrange a catch-up class at the time you advise us you won’t be able to attend your regular class, or at a later date within 28 days. If we aren’t notified by the times mentioned above, no catch-up class will be offered. 

What services are available to you?

Looking After You: Your correct course levels

We have classes to suit the beginner through to performance-level dancers, and it’s important to us that you dance at the right level for your experience. 

All students are able to progress directly to their suitable dance level and are invited to speak to their dance instructors to find the best level for you in the Academy and progress from there.

All memberships are limited to courses that are suitable for your dance level (not above). Where courses are overbooked, bookings are prioritised as follows:  capacity is allocated to those who are enrolling into their recommended level, followed by on a first-come, first-served basis and subject to ratios of leaders & followers as applicable. 

Courses and membership benefits start and end within their given payment fortnight

Unless stated otherwise, and regardless of payment method, courses and all course options (course membership benefits, make-up classes, bridging privates, etc.) apply only within the fortnight to which they relate and expire at the end of that fortnight. No such benefits accrue across fortnights.

Payments during any end-of-year festive close-down period

Your ongoing fortnightly direct debits will be paused during any end-of-year studio shutdown period.

For members paid in full upfront, your membership will be extended for the duration of the studio shutdown period.

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THINGS YOU NEED TO KNOW AT THE END OF YOUR MEMBERSHIP

Ending your membership

Beginner Course Enrolments

Fully refundable up until the expected completion of your second class. After your second class, your course is non-refundable.

Memberships paid upfront in full (excluding Beginner Course Enrolments)

If you are unable to pause your membership, you can email us requesting cancellation and nominating your requested cancellation date (last day). 

Unless you are cancelling due to the cancellation reasons provided below, your membership is non-refundable after the comfort guarantee period (if applicable).

Comfort Guarantee for new customers:

If you are a new member (not a returning member), you cancel your prepaid membership within 14 days from the date of purchase, you will receive a refund of the amount paid, less any days used and a cancellation fee of $25. 

Memberships paid via fortnightly direct debit

If you are unable to pause your membership, you can cancel your membership with 14 days written notice, subject to any minimum commitment periods.

If the membership product or promotion you purchase provides for a minimum duration, you will be charged for no less than the stated minimum duration. 

Please note: If your membership is currently paused, and you request to cancel your membership, we still require 14 days written notice, subject to any minimum commitment periods. If your request fails outside this notification period, a cancellation fee of $25 will apply.

How to end your membership & cancel your fortnightly direct debits

Fortnightly direct debits will continue until you request they end. If you are unable to pause your membership, we’ve made it easy to finish your membership whenever you need to.

To cancel your fortnightly direct debit payments and your membership, you need to:

• Email us requesting cancellation and nominating your requested cancellation date (last day), allowing a minimum of 14 days' notice from the day you write to us before your requested last day. 
• Provide your preferred phone number so we can call you to confirm the details of your cancellation.
• We will email you a written confirmation of the request.
• Your fortnightly membership direct debit payment will continue within the 14-day notice period and will be cancelled from the first payment date after that period or your requested end date if longer than 14 days.
• You must provide a minimum of 14 Business days written notice in advance of your requested cancellation date to ensure cancellation in the requested time frame. 
• No cancellation fee applies (note - if you are cancelling within your minimum commitment period, you will be charged for no less than the stated minimum duration)

Cancellation Reasons: Reasons eligible for refunds within the minimum commitment periods or for paid-upfront memberships

If pausing your membership is not suitable, you can cancel your membership and receive a partial refund in the following circumstances:

• you are sick or incapacitated – we may ask you to show us a certificate from a qualified medical practitioner stating that you cannot exercise for the rest of your term.
• you are bankrupt– we may ask you to show us supporting documents.
• you relocate to an area that is unreasonably far away from the academy - we may ask you to show us supporting documents

Refund available in the above cases:

• For 3-month memberships paid upfront in full: we will refund you the amount paid, less the service period expired under the membership (based on the first day of membership until the date cancellation is requested in writing), and a cancellation fee of $25. 
• For 6 or 12mth memberships paid upfront in full: we will refund you the amount paid, less the service period expired under the membership (based on the first day of membership until the date cancellation is requested in writing), and a cancellation fee of 5% (for 6mth memberships)  or 10% (for 12mth memberships) of the remaining contract value.

Transferring your membership to another person

Memberships paid upfront in full can be transferred to another person on a per-request basis at the discretion of Rio Rhythmics. Memberships paid via fortnightly direct debit are non-transferable.

Refunds & Cancellations for Other Products & Services

All other products & services are non-refundable, including but not limited to: Special Introductory Offers, Class Passes, Private Lessons, Specialty Courses purchased individually, Workshops, Bootcamps, Latin Mix, Practica, Annual Ball Tickets, End-of-Year Celebration Tickets and Gift Vouchers are non-refundable. 

They may be transferred to another person unless otherwise stated. Specialty Courses purchased within a Course Package are subject to the Course Package conditions.

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PRIVATE LESSONS

• Unable to Attend: Cancel at least 8 hours in advance. Booked lessons that you need to cancel may be re-booked at no additional cost if cancelled at least 8 hours prior to the scheduled lesson. Thereafter, 50% of the Private Lesson fee will be charged at the discretion of the Academy. If you have a Pre-Paid Private Lesson Multi-class pass, you will lose the class that was cancelled. We will credit the remaining 50% towards your next purchase of any Private Class Pack/Single class (non-refundable, transferable or exchangeable).
• Payment Upfront In Full: Payment must be made in full before or directly on completion of your session before you leave the Studio..
• Expiry:  Private Lessons Packs expire 6 months from their purchase date. Single Private Lessons expire 1 month from their purchase date.
• Late Arrival or No-Show: Always directly contact your teacher as soon as possible if you are running late. If you don’t directly contact the teacher. Arrival 15 mins late or less: private lesson will continue, and will run until the originally scheduled time at the same price. Arrival over 15 minutes late or no-show – private lesson is forfeited and cancelled.

Private Lessons for Teacher development or related Purposes 

Private lessons are for the benefit of your own personal growth. Should you wish to take a private lesson for teaching development purposes please advise us before booking. Additional fees may apply.

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STUDIO POLICY & RULES

STUDIO RULES

• Shoes must be worn at all times at the studio. Thongs are not appropriate footwear for the dance floor.
• No swearing, yelling, bullying or disrespectful behaviour.
• Positive, calm communication at all times
• We are a smoke-free environment, so please don’t smoke in or around the studio
• All mobile phones MUST be switched off or on silent whilst in class/es

STUDENT BEHAVIOUR / STUDENT CONDUCT

• At Rio Rhythmics, we do not allow swearing, indecent or disrespectful language, defamatory comments, or disrespectful or indecent conduct from students, parents/guardians, family members or visitors.

• All students are expected to show respect and consideration to all teachers and staff members, and to each other. This is our happy place, let's keep it this way!

• Students need to remember they are role models for other students and need to show leadership by setting a great example through actions and speech.

• All students need to be responsible for adhering to these policies and procedures of the studio and to bring up any concerns to the appropriate person. A student may be asked to leave the studio if they do not adhere to studio rules or policy.

• All students need to be willing to receive direction and coaching as appropriate.

• Students will be contacted and notified if student behaviour is unacceptable. 

• Any indecent or inappropriate physical contact between staff, students and any visitors must be reported immediately.

BULLYING 

Rio Rhythmics is all about being positive and making everyone feel welcomed and accepted.

• Bullying in any of these forms is not tolerated:
• In person, via email, via text messaging, via the internet, verbal abuse or shouting, physical abuse, excluding or isolating someone, humiliation through sarcasm, criticism or insults, psychological harassment, belittling or ignoring someones contribution or opinion.

If anyone feels they are a victim of any of the above, we ask that they first try discussing the matter directly with the person/people concerned and request them to end the behaviour. If unsuccessful or inappropriate to do so, contact or speak to any of our trained and friendly staff to gain assistance in resolving the matter.

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OTHER LEGAL DETAILS

Photography, video and digital recording 

Please note that while attending our classes, you consent to Rio Rhythmics, its officers, agents, employees and proprietors taking photographs, video and digital recordings or any other visual or audio recordings of you. Rio Rhythmics reserves the right to use photographs, video and digital recordings in any medium, including the website, brochures, social media channels or for marketing purposes.

Public Holidays 

Classes continue as normal on all public holidays, including Easter. Our administration, however, may be closed on all public holidays.

Loss or Theft of Property

We are not responsible for lost or stolen property. You are encouraged to keep valuables with you at all times when using any of our facilities. Storage spaces are offered without any representation that they will be effective in protecting valuables.

Pricing and availability 

Each class timeslot and fee are subject to change at Rio Rhythmics’ discretion. Rio Rhythmics reserves the right to cancel classes. In the event that classes are cancelled, it is solely at the discretion of Rio Rhythmics to provide replacement class options, credit for missed classes or another form of replacement for missed classes, such as free entry to a party/ies. 

Thank you!

Updated 2 June 2025